Refund Policy
Return and Refund Policy
This policy describes the terms and conditions for returns, exchanges, and refunds of products purchased from Aurev were purchased. By completing your purchase, you confirm that you have read, understood, and fully accepted the following terms and conditions.
1. Return and exchange period
Customers can return or exchange an item within 30 calendar days apply for a refund from the date of receipt of the product, as confirmed by the tracking information of the official shipping provider, provided that all conditions of this policy are met.
2. Conditions for Acceptance
- The product must be in perfect condition, without any signs of use, damage, wear or alterations.
- The original packaging and seals must be intact, including all accessories and manuals.
- Clear Photos and/or videos must be provided, showing the condition of the product, the outer packaging and the shipping label.
3. Excluded Items
- Products that were purchased during promotions or sales.
- Custom-made or made-to-order items.
- Gifts and promotional items.
- Products with size variations of up to 3 cm, according to the size chart available on the website.
- Products with minor color or surface variations due to lighting or batch differences.
4. Return costs
The customer is responsible for the shipping costs for returns or exchanges, except in cases of proven defects.
5. Return Procedure
All requests for returns, exchanges, or refunds must be submitted directly through our official portal:
Once your request has been submitted, you will receive instructions for the next steps, including packaging, shipping, and tracking. Processing time for exchanges and refunds may take up to 30 days amount to.
6. Review and Approval
All returned products will be inspected, which may take up to 15 business days may take time after receipt. Aurev reserves the right to refuse returns that do not fully comply with the terms of this policy.
7. Refund methods
- Refund to the original payment method, less shipping and administrative fees. Refunds will be issued by Payment processor processed and can be up to 30 calendar days are needed before they are visible in your account.
- Exchanges are possible up to 30 calendar days to be used, until they are processed and completed.
8. Manufacturing defect
Errors must be corrected within 7 calendar days must be reported upon receipt and include clear photos/videos. After confirmation, Aurev can send a replacement, grant credit, or issue a refund.
9. Size deviations
Before purchasing, customers should check the size chart available on the website. Exchanges due to incorrect size selection will only be accepted if the new shipping costs and any additional fees are covered.
10. Response time
All inquiries must be submitted through our portal; responses will be provided within 48 business hours upon receipt.
11. Changes
Aurev may change this policy at any time; the version valid at the time of purchase shall apply.