Shipping Policy

Aurev operates exclusively as an e-commerce business and delivers within the United Kingdom and internationally. This policy outlines timelines, shipping methods, responsibilities, and delivery conditions. By completing a purchase, you acknowledge that you have read and agree to the terms and conditions below.

1. Order processing

Order processing will only begin after payment has been received.
Internal processing may take up to, depending on order volume and stock availability. 3 business days to make use of.
Orders received on weekends or public holidays will be processed on the next business day.

2. Shipment tracking

As soon as the order has been shipped, you will receive a tracking number by email.
The tracking number can be up to 3 business days are needed until they show movements in the shipping service provider's system.
You are responsible for monitoring your shipment tracking and being available at the specified address at the time of delivery.

3. Delivery times

The delivery times shown at checkout are Reference values and may vary depending on logistics, destination and external influences. The maximum delivery time is 20 business days , exceptions may apply in remote or hard-to-reach areas.

Delays due to customs clearance, strikes, road closures or force majeure are not considered a breach of contract.

4. Proof of delivery

The delivery is considered complete as soon as the shipping service provider marks the status as "Delivered" in their tracking system.
Receipt by a third party (concierge, neighbor, family member) is valid for confirmation of delivery.
It is the customer's responsibility to provide a complete and correct delivery address. Incomplete or incorrect addresses may lead to delays or returns.

5. Delivery Attempts and Reshipping

If an order is returned due to the recipient's absence, refusal of delivery, or incorrect address, the customer will bear the costs for reshipping.

6. Complaints due to non-receipt

Claims for non-delivery will only be accepted after the maximum delivery period specified in this policy has been exceeded.
Customers must contact us at contact@aurev.de contact and up to 48 business hours wait for an answer.
Before any clarification can be made, a formal case must be opened with the shipping service provider.

7. Shipping costs and additional fees

The shipping costs are calculated based on the delivery address and the weight/volume of the products.
Additional fees such as customs duties or local taxes are to be borne by the customer, unless otherwise stipulated by law.

8. Changes and Cancellations

Orders that have already been processed or shipped can no longer be changed or canceled. If the customer decides to return the order, the terms and conditions of our Return and Refund Policy .

9. Limitation of Liability

Aurev is not liable for:

Damages or losses that occur due to improper handling by the shipping service provider.
Delays caused by external or unforeseeable events.
Incorrect or incomplete addresses provided by the customer.

10. Contact

Email: contact@aurev.com
Response time: up to 48 business hours
Online customer service — there is no physical store.