General Terms and Conditions

Terms of Use

These Terms of Use ("Terms") govern the use of the website and the services provided by Aurev offered products and services. By accessing our website, browsing or purchasing products, you declare that you have read, understood and accepted the following terms and conditions.

1. Definitions

Customer: A natural or legal person who purchases products on the website.
User: Any person who visits the website, even without making a purchase.
Services: All products, features, and content provided by Aurev.

2. Use of the Website

The customer undertakes to provide truthful, complete and up-to-date data when making purchases or registering.
It is forbidden to use false information or data belonging to third parties without permission.
Aurev reserves the right to refuse or cancel orders that are suspected of being fraudulent or abusive.

3. Order processing and confirmation

Orders are processed after payment confirmation. The customer will receive a tracking number, which may take up to 3 business days. may be needed to display movements in the transport company's system.

The delivery times indicated at checkout are estimates and may vary depending on logistics, location, and external factors.

4. Guidelines on promotional gifts and promotions

Promotional gifts are while supplies last are offered and may be limited to specific campaigns or purchase values.
The type and value of the promotional gift may vary without notice.
Promotional gifts have no commercial value and cannot be exchanged or converted into cash.
Aurev may replace promotional gifts with equivalent items at its own discretion.
Promotions and discounts can be changed or terminated at any time.

5. Size deviation

All products with size variations have a size chart available on the website. The customer is responsible for checking the measurements before purchasing. Minor deviations of up to 3 cm are acceptable and do not constitute a defect.

An exchange due to an incorrect size selection is only possible upon payment of renewed shipping costs and additional fees.

6. Expectation and Quality

The photos and descriptions shown on the website are for illustrative purposes only and may show slight variations in color, texture, and workmanship due to lighting, device settings, or production batches. Subjective perceptions of quality do not constitute a defect, provided the product meets the specified technical specifications.

7. Delivery and Proof of Receipt

The order is considered delivered as soon as the carrier registers the delivery to the specified address, regardless of who receives the shipment (janitor, neighbor, family member, etc.).

Claims for "not received" will only be accepted after the maximum delivery time specified in the shipping policy has expired and with a formal complaint to support.

8. Limitation of Liability

Aurev is not liable for delivery delays or failures caused by third parties, force majeure, or unforeseen events (strikes, lockdowns, natural disasters, etc.).
We are not liable for indirect damages, lost profits or losses that arise from the use or non-use of the products.

9. Exchange and Return

The terms, deadlines and procedures for exchange and return are described in the Return and Refund Policy, which is part of these terms and conditions.

10. Changes to the Terms and Conditions

We may change these terms at any time. The current version is the one published on the website at the time of purchase.

11. Applicable Law and Jurisdiction

These terms and conditions are governed by Brazilian law. The place of jurisdiction for any disputes is the registered office of Aurev, unless otherwise prescribed by law.

12. Contact

Email: contact@aurev.com
Response time: up to 48 working hours
We do not operate a physical store; all customer service is provided online.